WHAT TO DO AFTER REQUESTING THE RETURN?

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1. SEND A RETURN AUTHORIZATION REQUEST

Fill in and send the Return Proforma Invoice and place it inside your package.

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2. ATTACH THE RETURN LABEL

You can find it in the original package. Not there? Check the "New Return Label" section

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3. CALL THE COURIER

Contact the courier indicated on the return label in the ways noted in the "How to book a pickup?"

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4. SHIPPING

Wait for courier pickup or bring your package to the collection center

Return Authorization for unregistered customers

Please use this form, if you don't have a user account.

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