Conditions of sale
The following Conditions of Sale govern the offer and sale together with the Conditions of Use, Returns Policy and Privacy Policy of products on mx.dolcegabbana.com. Products purchased on mx.dolcegabbana.com are sold directly by The Level Group S.r.l. (the "Vendor"), with registered offices in Italy at Piazza Arcole 4, 20143, Milan, VAT number 07234250962 and in Av. Insurgentes Centro 64, Oficina B-601, Colonia Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Mexico City, Mexico (Registro Federal de Contribuyentes): LGS101202B67.
Please contact our Customer Services for any further information, where you will find information on orders and shipping, refunds and returns of products purchased on dolcegabbana.com. Remember that you can always contact the Seller at the following email address: supportmx@dolcegabbana.com.
For any other legal information, go to the sections: Conditions of Use, Returns Policy and Privacy Policy.
1. Our business policy
1.1 The Vendor offers products for sale on dolcegabbana.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
1.2 "Consumer" shall mean any individual who is acting on dolcegabbana.com for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on dolcegabbana.com.
1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.
1.4 These Conditions of Sale govern the offer, transmission and acceptance of purchase orders relating to products on dolcegabbana.com between the users of dolcegabbana.com and the Vendor.
1.5 The Conditions of Sale do not govern the supply of services or the sale of products performed by third parties that are on dolcegabbana.com through links, banners or other hypertext links. Before submitting orders and purchasing products and services from third parties, we recommend that you verify their Conditions of sale; the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of dolcegabbana.com and third parties.
2. How to place an order with the Vendor
2.1 To place an order for the purchase of one or more products on dolcegabbana.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2 The order form contains a summary of these Conditions of Sale and the Returns Policy, information on the main characteristics of each product ordered and the corresponding unit price (including all applicable fees and taxes), the type of payment methods that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the Conditions for returning purchased products.
2.3 The order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Returns Policy, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the My Account area.
2.6 After your order form has been submitted, the Vendor will process your order.
2.7 The Vendor may refuse to process purchases if there are no sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the order has not been placed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on dolcegabbana.com are no longer available at the time you last accessed the website or submitted your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has already been paid, the Vendor will refund the amount paid for those items.
2.8 By submitting an order form online, you unconditionally accept and undertake to observe the provisions of these Conditions of Sale. Should you not agree with certain provisions of these Conditions of Sale, please do not submit your order form for the purchase of products on dolcegabbana.com.
2.9 By submitting an order form, you agree and accept these Conditions of Sale as well as further conditions contained on dolcegabbana.com, even through links, including the Conditions of use and Privacy Policy of dolcegabbana.com.
2.10 Upon submission of an order form, the Vendor shall send you a purchase order receipt by email, containing a summary of the information related to the order form (Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
2.11 The Vendor will not sell alcohol products to anyone who is not 21 years old or over and/or is not allowed to purchase alcohol products under applicable law. By placing an order you confirm that you are 21 years old or over and allowed to purchase alcohol products under applicable law.
3. Guarantees and Product Price Indication
3.1 dolcegabbana.com only offers products bearing the "Dolce&Gabbana" brand purchased directly by the Vendor from Dolce & Gabbana S.r.l. - with registered offices in Via Goldoni 10, 20129, Milan (Italy) - and/or their authorised manufacturers.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on dolcegabbana.com on each product page. The images and colors of products offered for sale on dolcegabbana.com may not exactly correspond to the real products, due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 Orders received from countries other than those selected for shipping or to addresses to which the Vendor cannot ship cannot be accepted.
3.6 All products sold by dolcegabbana.com come with an identification tag attached with a disposable seal. Please do not remove the tag and seal, which are an integral part of the purchased products.
3.7 If you exercise your right to return the products, the Vendor may refuse to accept products that are damaged, without the tag or which have been altered in their main characteristics or quality.
4. Payment
4.1 Payment of the product prices and the relative costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 If you pay with credit card, your financial information (for example, the credit/debit card number or the expiry date) will be sent to an external payment service provider (PSP) who, via a 256-bit DigiCert SSL SHA2 certified encrypted protocol, guarantees the security of the transaction. Your financial information will never be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud on dolcegabbana.com to the police. The price for the purchase of products and the costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
5. Shipping and delivery of the products
For information on specific product shipping and delivery procedures, access the Customer Service area. Please read these sections carefully. The information provided forms an integral part of these Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. Customer Service
Please click here to contact our Customer Service for any further information. For further clarifications, access the Customer Service area.
7. Right to withdraw
7.1 You can cancel the contract with the Vendor, without any penalty and without providing a reason, up to fifteen (15) working days from the date of receiving the products purchased on dolcegabbana.com. It is not possible to return an item in exchange for another.
7.2 For details on how to cancel the contract, please refer to the Returns policy section. Please read these sections carefully. The information provided forms an integral part of these Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
8. Privacy
8.1 You will find information on how we process your personal data by reading the Privacy Policy.
8.2 You are advised to read, if you haven't already done so, our Conditions of Use which contain important information on how we process the personal data of our users and on the security systems we use.
8.3 For further information on our Privacy Policy you can contact us at: privacy@thelevelgroup.com or at Vendor's registered offices located in Piazza Arcole 4, 20143, Milan, Italy.
9. Applicable legislation
These Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.
10. Amendments and updates
The Conditions of Sale may be amended from time to time due to new laws and regulations or for other reasons. The new Conditions of Sale shall be effective as of the date of publication on dolcegabbana.com.
11. Information on the company
The Level Group S.r.l.
Piazza Arcole 4 – 20143 Milan, ITALY.
VAT no: 07234250962
Last update: June 2022